En raison de la nature personnalisée des produits personnalisés, les problèmes de non-qualité (par exemple, une mauvaise taille choisie par le client, une préférence personnelle) ne sont pas éligibles au retour ou à l'échange.

Si une modification est nécessaire, nous pouvons fournir un service de remake payant .

Si le produit présente des défauts tels que des dommages, des taches, une différence de couleur importante, un décollement/une fissuration/un mauvais alignement de l'impression, veuillez contacter le service client dans les 7 jours suivant la réception avec des photos ou des vidéos claires.

Une fois confirmé comme un problème de qualité, nous fournirons des services de retour, d'échange ou de refabrication et couvrirons les frais d'expédition.

Si l'impression, la couleur ou le texte réel ne correspond pas à l'épreuve de conception confirmée, nous referons l'article gratuitement ou procéderons à un remboursement.

Si le colis est endommagé ou perdu pendant le transport, veuillez contacter immédiatement le service client. Nous vous aiderons à contacter le transporteur pour résoudre le problème.

ARTWORKS FAQ (with icons)

🎨 1. Where do your designs come from?

Our graphics are created by artists we collaborate with—illustrators, digital creators, painters, and visual storytellers. Every piece is officially cleared before production.

©️ 2. Who owns the rights to the artwork?

All artworks are protected by copyright. The rights belong to the artist or our brand based on the licensing agreement. Customers are not allowed to reproduce, resell, or use the artwork commercially without permission.

🔥 3. Are these limited collections?

Many of our designs are artist drops, capsules, or small-batch runs. Once sold out, they might not return—unless the artist chooses to re-release.

🤝 4. Do artists get paid or credited?

Always. We respect each creator’s work through royalties, licensing fees, or revenue sharing. Giving artists visibility and value is part of our DNA.

🖼️ 5. Can I buy the artwork by itself?

No digital files, posters, or standalone prints are available for now. All artworks are created exclusively for our apparel and select physical products.

✏️ 6. Can I ask for custom edits to an artwork?

We don’t modify artist pieces for custom requests. If you need a personalized print, please refer to our custom upload service instead.

📲 7. Can I feature or repost the designs online?

Sharing is cool—as long as it's for non-commercial use and the artist/brand is credited. Downloading, printing, or selling the artwork without permission is not allowed.

🔄 8. Will there be new artist collaborations?

Definitely. We update our roster regularly and curate new drops across different styles, cultures, and aesthetics.

📩 9. I’m an artist—can I collaborate with you?

Yes. You can send us your portfolio or social links via email or DM. If your style fits our vibe, our team will reach out.

⛔ 10. What happens when a design is discontinued?

Most designs won’t be restocked unless there’s a new collaboration phase or special release approved by the artist.

Artworks Return & Exchange Policy

(For Artist Collaboration & Limited Edition Prints)

Because our Artworks pieces are created through exclusive collaborations with independent artists and often produced in limited quantities, the return policy for these items is slightly different from our standard products:

🛑 No Returns or Exchanges for Non-Quality Issues

All Artworks apparel and accessories are final sale once purchased. We do not accept returns or size exchanges for reasons such as:

• 
  Change of mind
  
• 
  Wrong size selection
  
• 
  Style/color preference
  
• 
  Personal taste differences
  

Please review size charts, product details, and care instructions before placing your order.

✅ Returns Accepted Only for Quality Problems

We will provide a replacement or refund only if the item has a confirmed manufacturing defect or print quality issue, such as:

• 
  Damage during production
  
• 
  Major misprint, discoloration, or ink problem
  
• 
  Torn, stained, or clearly flawed upon arrival
  

To process a quality-related return:

1. 
   Contact us within 7 days of receiving your order.
   
2. 
   Include your order number + clear photos of the issue.
   
3. 
   Our team will assess and arrange a replacement or refund if applicable.
   

🚫 Unauthorized Reproduction = No Return

Since all Artworks belong to the original creators under licensing agreements, any unauthorized copying, DIY modifications, resale attempts, or digital extraction of the artwork voids all return rights immediately.

🎨 Limited Editions & Artist Rights

Some designs are seasonal, limited-run, or may not be restocked. If a replacement is not available due to sold-out inventory, we may issue a refund or store credit instead.

📦 Shipping Costs

• 
  For quality-related returns, we will cover the return shipping or provide a new item directly.
  
• 
  For any non-quality reason, shipping fees are non-refundable.