Hi there! Thank you for shopping with us. Here’s how our shipping works:
1.Order Processing Time
- All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
- Orders placed after 2:00 PM (your local time) may be processed the next business day.
2.Shipping Methods & Estimated Delivery Times
- Standard Shipping (Ground / Economy): 3–7 business days within the U.S.
- Express Shipping (2-Day / Expedited): 2 business days (select available at checkout)
- Overnight / Next Day: Available only to contiguous U.S. addresses and selected ZIP codes.
3.Shipping Rates & Free Shipping
- Shipping fees are calculated at checkout based on weight, dimensions, and destination.
- Free standard shipping on all U.S. orders over $X (you set this threshold).
4.International Shipping (if applicable)
- International orders may be subject to customs fees, import duties, or local taxes, which are the responsibility of the customer.
- Delivery times for international shipping may vary (usually 10–21 business days) depending on region and customs clearance.
5.Tracking & Notifications
- Once your order ships, you'll receive a confirmation email with tracking information.
- You can track your package via the carrier’s website using the provided tracking number.
6.Lost, Stolen, or Damaged Packages
- We are not responsible for packages lost or stolen after “delivered” status is confirmed by the carrier.
- If you believe your item arrived damaged or is lost, contact us within 7 days with photos and tracking info. We will file a claim and assist you.
7.Address Accuracy
- Please ensure your shipping address is correct before placing your order.
- Orders returned due to incorrect address may incur additional shipping charges to resend.
8.Service Delays & Exceptions
- Occasionally, external factors (weather, carrier delays, holidays) may affect delivery times.
- In rare cases of delay, we will notify you and do our best to expedite.
Contact / Support
If you have questions about your shipment, email us at [Support@glownova.com] with your order number.
