GLOWNOVA LAB 002 - Clean Text Top & Bottom

• Short sleeves
• Crewneck
• Main material: 100% cotton
• Neck: 95% cotton, 5% elastane
  
  

Hi there! Thank you for shopping with us. Here’s how our shipping works:

1.Order Processing Time

• All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
• Orders placed after 2:00 PM (your local time) may be processed the next business day.

2.Shipping Methods & Estimated Delivery Times

• Standard Shipping (Ground / Economy): 3–7 business days within the U.S.
• Express Shipping (2-Day / Expedited): 2 business days (select available at checkout)
• Overnight / Next Day: Available only to contiguous U.S. addresses and selected ZIP codes.

3.Shipping Rates & Free Shipping

• Shipping fees are calculated at checkout based on weight, dimensions, and destination.
• Free standard shipping on all U.S. orders over $X (you set this threshold).

4.International Shipping (if applicable)

• International orders may be subject to customs fees, import duties, or local taxes, which are the responsibility of the customer.
• Delivery times for international shipping may vary (usually 10–21 business days) depending on region and customs clearance.

5.Tracking & Notifications

• Once your order ships, you'll receive a confirmation email with tracking information.
• You can track your package via the carrier’s website using the provided tracking number.

6.Lost, Stolen, or Damaged Packages

• We are not responsible for packages lost or stolen after “delivered” status is confirmed by the carrier.
• If you believe your item arrived damaged or is lost, contact us within 7 days with photos and tracking info. We will file a claim and assist you.

7.Address Accuracy

• Please ensure your shipping address is correct before placing your order.
• Orders returned due to incorrect address may incur additional shipping charges to resend.

8.Service Delays & Exceptions

• Occasionally, external factors (weather, carrier delays, holidays) may affect delivery times.
• In rare cases of delay, we will notify you and do our best to expedite.

Contact / Support
If you have questions about your shipment, email us at [Support@glownova.com] with your order number.

Hi there!
Here’s our return policy for custom / personalized items — carefully read through to understand when returns are possible and how we handle them:

Return & Refund Policy for Custom Items

1.Final Sale — No Returns for Change of Mind
Custom, personalized, or made-to-order products are considered final sale. We do not accept returns or exchanges due to color preference, size fit, or change of mind once production begins.

2.Defect or Error Only
Returns or refunds are eligible only if there is a clear manufacturing defect, printing error, or damage when you receive the item.

• You must report the issue within 5–7 days of delivery, with clear photos and a description of the defect.
• We will inspect the item and, if confirmed, offer a refund or produce a replacement.
• Shipping back the item (unless the defect is our fault) and any custom design/setup fee are not refundable.

3.How to Submit a Return Request

• Contact us via email at [your support email] with your order number, photos, and explanation.
• Wait for our confirmation. Once approved, follow the return instructions we send you.

4.Refund Processing

• Refunds (when approved) will be issued to your original payment method within 7 business days of receiving the returned item and verifying condition.
• The refunded amount excludes any non-refundable custom design or setup fees.

5.Important Notes

• We are not responsible for issues due to your submitted artwork, color preference, or size choice errors.
• Shipping, duties, and taxes are not refundable, unless the return is due to our error or defect.
• Always inspect your package immediately upon arrival and report any damage or defect within the specified timeframe.

Email：Support@glownova.com